Terms of Use of aldoo.com

Version 2.0, last revised: 4 October 2026

These Terms of Use (the "Terms") govern the use of the website aldoo.com and its subdomains (together, the "Platform"), and every purchase made through the Platform. Please read them before you place an order. By creating an account, or by placing an order, you confirm that you have read these Terms and agree to them.

When you buy from a Merchant, the Merchant's own terms of sale also apply to the order (see 3.7). Please read them on the Merchant's page before you order.

The Product Returns Policy and the Refunds Policy are part of these Terms. The Privacy Policy explains how we process personal data.

1. Who we are

The Platform is operated by Aldoo Ltd, a company registered in England and Wales under company number 12755836, with registered office at Barttelot Court, Barttelot Road, Horsham, West Sussex, RH12 1DQ, United Kingdom ("Aldoo", "we", "us").

Office in Bulgaria: 2 Srebarna Str., Promishlena zona "Hladilnika", Sofia 1407.

Contact: support@aldoo.com, the contact form at aldoo.com/contact, or the support chat on the Platform.

This is also Aldoo's single point of contact for Users and for the authorities under the Digital Services Act (Regulation (EU) 2022/2065). You can write to us in Bulgarian or English.

2. Definitions

User – anyone who visits or uses the Platform.
Buyer – a User who places an order. A Buyer who acts for purposes outside their trade, business or profession is a Consumer.
Merchant – a company or sole trader, other than Aldoo, that has been approved by Aldoo and sells its own products on the Platform through its own shop.
Seller – the party that sells a given product: either a Merchant or Aldoo itself. The Seller is named on every product page, under the product title, and on every order.
Product – anything offered on the Platform: physical goods (for example printed books, toys, music carriers), digital content (e-books, audiobooks, music, video), and software licences and licence keys.
Order – a Buyer's request to buy one or more Products, submitted through the checkout.
Account – the Buyer's personal profile on the Platform, where orders, invoices, digital products, licences and addresses are kept.

3. How the marketplace works

3.1. Aldoo is an online marketplace. Most Products on the Platform are sold by Merchants, independent businesses that sell their own Products. Some Products (for example products of Aldoo's own publishing) are sold by Aldoo.

3.2. The Seller of every Product is shown clearly on the product page, in the cart, at checkout and in the order confirmation. When you buy a Merchant's Product, the contract of sale is concluded between you and that Merchant. Aldoo is not a party to that contract, except for the obligations it takes on itself under these Terms (the Platform, payment collection, customer support and handling of returns and refunds).

3.3. Aldoo collects payment on behalf of the Merchants. You pay the whole cart in a single payment to Aldoo, acting as the Merchant's commercial agent for collecting payment. Once your payment to Aldoo succeeds, your obligation to pay the Merchant is fulfilled. Aldoo pays the Merchant its share at a later date and deducts any refunds given to you.

3.4. The Merchant is responsible for the Product itself: the accuracy of its description, its quality, safety and conformity with the contract, the legal guarantee, packing and dispatch, and the information on the product page. Every Merchant has agreed to apply at least the return and refund rules in our Product Returns Policy and Refunds Policy. A Merchant may offer you more favourable terms (for example a longer return period); if it does, these are shown on the product page.

3.5. Aldoo is responsible for running the Platform, taking your payment securely, passing your order to the Merchant, issuing receipts, handling customer support, receiving return requests and complaints and passing them to the Merchant, and giving refunds through the payment system. You always contact Aldoo – you do not need to look for the Merchant's contacts. If a Merchant does not respond to a lawful request within a reasonable time, Aldoo will step in and resolve the matter, including by refunding you where the law or these Terms entitle you to a refund.

3.6. Merchants are reviewed by Aldoo before they can sell and every product they list is reviewed before it is published. Aldoo collects and checks the identity and contact details of every Merchant (name, registration number, address, e-mail, phone) and will give them to you on request when you need them to exercise your rights.

3.7. Merchant terms. Each Merchant may apply its own terms of sale to its Products – for example on delivery, returns, warranty or, for digital Products and software, licence terms. They are published on the Merchant's page on the Platform (the Merchant's name on each of its Product pages links to it, under "About the seller") and, where they concern a particular Product, on that Product's page.

Before you order a Merchant's Product, please read the Merchant's terms. By placing the order you accept them for that Product, together with these Terms.
A Merchant's terms cannot limit your rights under the law, nor the rights these Terms, the Product Returns Policy and the Refunds Policy give you – these are the minimum every Merchant has agreed to honour.
If a Merchant's terms conflict with these Terms, the term more favourable to you applies.
A Merchant's terms do not change Aldoo's role under 3.5: for Merchants' Products too, you contact Aldoo.

4. Account

4.1. You can browse the Platform without an account. To buy, you need to give an e-mail address. If you do not have an account, one is created automatically with that e-mail on your first order, so you can follow your orders, use your digital products and licences, and send cancellation, return and complaint requests. The account keeps your orders, digital products, licences, invoices and addresses in one place.

4.2. You must be at least 18 years old to place an order. A minor may use the Platform only with the consent and under the supervision of a parent or guardian, who is responsible for any purchases made with that consent.

4.3. You must give accurate details and keep them up to date. You are responsible for keeping your sign-in details secret and for all activity under your account. Tell us at once at support@aldoo.com if you think someone else has used your account.

4.4. An account is personal. You may not sell, transfer or share it, or create accounts under false identities.

4.5. If you act for a company, you confirm that you have authority to bind it. Sections on the rights of Consumers do not apply to purchases made by businesses, except where the law says otherwise.

4.6. Closing your account. You can ask for your account to be closed at any time by writing to support@aldoo.com from the account's e-mail address. Closing it deletes the account and everything linked to it – orders, purchased digital products, licences and addresses – and you lose access to the digital content and licences you bought. Data we must keep by law (for example the accounting records of payments) is kept separately for the period the law requires, as described in the Privacy Policy. If an order has a return, complaint or refund still open, the account is closed once it is settled.

5. Products, prices and offers

5.1. Product descriptions, pictures, samples ("Look inside", previews and trailers) are provided by the Seller. Pictures may differ slightly from the product (for example in colour or packaging) but must not mislead about its main features.

5.2. Prices are final and include VAT and all other taxes. Delivery costs are not included in the product price; they are shown at the delivery step of checkout, before you pay.

5.3. You can choose the currency in which the cart is shown. A basket may contain Products priced in different currencies; in that case every line is converted into the currency of the cart at the rate shown, and you are charged in that currency. Your bank may charge its own fees for payments in a currency other than your account's.

5.4. Where a discount is announced, the previous price shown is the lowest price the Seller applied in the 30 days before the discount.

5.5. Promo codes are applied in the cart and taken off the total at payment. Each code has its own conditions (validity, products it applies to, one use per Buyer, etc.) and cannot be exchanged for cash.

5.6. Pre-sale. A Product marked as pre-sale is sold before its release. Its release date and expected delivery date are shown on the product page and at checkout. It is shipped once released, and you are charged when you place the order. If the release is postponed we will tell you, and you may cancel the pre-sale order for a full refund at any time before it is shipped.

5.6a. Limited quantity. A Seller may limit how many units of one Product an order can hold. The limit is shown on the Product page and in the cart; the "+" button does not go beyond what is available or allowed. For larger quantities you can contact the Seller at the e-mail shown.

5.6b. Availability. Availability is checked as you add Products and at checkout. If it drops in the meantime, the quantity in your cart is reduced to what is available and we tell you.

5.7. If a Product is shown with an obviously wrong price or description because of a technical or human error, the Seller may refuse the order before it is shipped. You will be informed and refunded in full.

6. Placing an order

6.1. The products on the Platform are an invitation to make an offer. You make an offer when you complete the checkout, which has these steps (only those needed for your cart are shown):

Cart – check the products, quantities, currency and promo code.
Licence – for software, choose the device or platform each licence is for.
Delivery – for physical Products, choose how they reach you (to your address, to a courier office or to a parcel locker, as offered by each Seller) and see the delivery cost.
Address – the delivery address, or for an office or locker, the name and phone of the person collecting the parcel.
Invoice – optional company details, if you need an invoice for a business.
Payment – review the total and pay.

6.2. Before you pay, you can see and correct every detail entered. By clicking the final payment button you place an order with an obligation to pay.

6.3. While you are at checkout, the stock of the Products in your cart is reserved for you for a limited time, shown on the screen. If you do not pay in that time, the reservation ends and the stock is offered to others.

6.4. When the contract is concluded. After the payment succeeds you receive an order confirmation by e-mail. The contract with each Seller is concluded when that confirmation is sent. The confirmation contains the essential information on your order and these Terms (you can also find them on the Platform at any time).

6.4a. Where the contract is kept, and its language. The order – the Products, prices, delivery and invoice details – is kept under Account → Orders, where it stays available for as long as the account exists, and the e-mail confirmation stays with you. Each version of these Terms is published on the Platform with the date of its revision (section 18). The contract is concluded in Bulgarian; these Terms are also available in English, and if the two texts differ, the Bulgarian prevails.

6.5. A cart with products of several Sellers is split into separate orders, one per Seller. Each is a separate contract, is shipped separately, and arrives separately. Exercising your rights for one order does not affect the others.

6.6. A Seller may cancel an order before it is shipped if the Product is no longer available, in the case of section 5.7, or if there are reasonable grounds to suspect fraud. You will be informed by e-mail and refunded in full for the cancelled part.

7. Payment

7.1. Payments are taken online at the time of the order, by debit or credit card and any other method shown on the payment step (for example Apple Pay or Google Pay). Payments are processed by Stripe, a licensed payment institution. Aldoo does not see or store your full card details.

7.2. Your card may be asked for additional authentication (3-D Secure) by your bank.

7.3. Cash on delivery is not currently offered.

7.4. Receipts and invoices. A receipt is e-mailed to you for every payment and kept under Account → Invoices. If you need an invoice for a company, tick "Need an invoice?" at checkout and enter the company's details; the invoice for the payment is issued by Aldoo, which collects the payment as the Seller's commercial agent (3.3), and made available in your account. If you need a document issued by the Merchant itself (for example an invoice under its own tax number), you can request it from the Merchant through Aldoo at support@aldoo.com.

8. Delivery of physical Products

8.1. Physical Products are shipped by the Seller through a courier (currently Speedy), to the address, courier office or parcel locker chosen at checkout. The delivery methods and costs available depend on the Sellers in your cart and on the destination.

8.2. Delivery cost is calculated for each Seller and shown before payment. A Seller may offer free delivery above a certain order value; this is shown in the cart and at checkout.

8.3. Delivery time. The expected delivery date is shown on the product page and at checkout, in working days from the order. Unless another period is shown, the Seller must ship your order no later than 30 days after the contract is concluded. If it fails to deliver in time, you may set an additional reasonable period, and if it still fails, cancel the contract and receive a full refund.

8.4. When your order is handed to the courier, you receive an e-mail and the order shows the status Shipping, together with the waybill (tracking) number, with which you can follow the parcel at the courier. The status and the expected delivery date are shown in Account → Orders.

8.4a. Order completion. After delivery the order is marked Completed – by the Seller, or automatically after the number of days from shipping the Seller has set (usually 14), unless the order has an open cancellation, return or complaint request. Completion does not affect your rights: the withdrawal period runs from receipt, and the legal guarantee for 2 years from delivery.

8.5. Please check the parcel on receipt, in front of the courier where possible. If it is visibly damaged, note this on the courier's document or refuse it, and tell us within 3 days at support@aldoo.com, with photos if possible. This does not limit your rights under the legal guarantee.

8.6. The risk of loss or damage passes to you when you, or a person you named, take physical possession of the parcel.

8.7. If a parcel is not collected or is refused without a legal reason, it is returned to the Seller. For a Consumer this is treated as a withdrawal from the contract under the Product Returns Policy; the delivery and return costs may be deducted from the refund.

9. Digital content and licences

9.1. Digital content (e-books, audiobooks, music, video and other content) becomes available in your account on the Platform (Library, Digital Products) right after payment. Some of it is read, listened to or watched on the Platform in a supported web browser, and some is provided as a file to download – the Product page says which. You receive a personal, non-exclusive, non-transferable licence to use the content for your private, non-commercial use. You may not copy it (other than to your own devices, where it is provided as a file), share, resell, publicly perform it or remove its protection.

9.1a. Digital content is sold by the Seller named on its page – Aldoo or a Merchant. The author, publisher or Merchant may set additional licence terms (for example the number of devices or the period of use), which are shown on the Product page or in the Merchant's terms under 3.7 and apply together with these Terms.

9.2. Software licences and licence keys are delivered to Account → Software Licenses or by e-mail, for the device or platform chosen at checkout. Licence keys may need to be activated; the terms of the software's publisher also apply.

9.3. Right of withdrawal for digital content. Digital content is supplied right after payment. By placing an order for digital content you give your express consent that its supply begins immediately and confirm that you know that you lose your right of withdrawal once the supply has begun (once the content becomes available to you for download or streaming, or the licence key is shown to you). See the Product Returns Policy.

9.4. Access to content remains available as long as the Platform provides the relevant service. If Aldoo stops offering a type of content, it will give at least 30 days' notice and, where content bought by you cannot be made available in another way, offer you a proportionate refund.

10. Withdrawal, returns, refunds and legal guarantee

10.1. Consumers have the right to withdraw from a distance contract within 14 days without giving a reason (a Merchant may offer a longer period). The terms, exceptions and procedure are in the Product Returns Policy. How and when money is given back is in the Refunds Policy.

10.1a. Every request is made from the order in your account (Account → Orders):

"Cancel the order" – while the order has not been shipped; if accepted, you are refunded in full.
"Request for return" – after receiving a physical Product: you pick the Products and the reason; if accepted, you receive the Seller's return address and instructions, with the order number.
Complaint – for a defective, damaged, incomplete or wrong Product (10.3).

The Seller answers every request, and you get an e-mail with its answer. You can also contact support@aldoo.com or the support chat.

The "Cancel the order" and "Request for return" requests on the order are the Platform's online withdrawal function: they are available throughout the withdrawal period, and a request sent shows at once on the order, together with the Seller's answer, which is also e-mailed to you.

10.2. Legal guarantee of conformity. The Seller is liable for any lack of conformity of a Product with the contract that exists at delivery and appears within 2 years of delivery of a physical Product (or during the whole period of supply of a continuous digital service). In that case you are entitled, free of charge, to have the Product brought into conformity by repair or replacement, or, if this is impossible or not done within a reasonable time, to a price reduction or to terminate the contract and get a refund, under the Bulgarian Act on the Supply of Digital Content and Digital Services and the Sale of Goods. Your rights under the legal guarantee are independent of any commercial warranty given by a manufacturer or Seller.

10.3. Complaints about a Product are submitted to Aldoo (support@aldoo.com, the contact form, or from the order in your account), stating the order number, the Product, the problem and what you ask for (repair, replacement, price reduction or refund), with photos where useful. Aldoo registers the complaint, confirms it to you, passes it to the Seller and follows it up. A complaint is resolved within 30 days of submission, unless a longer period is agreed with you.

11. Reviews and ratings

11.1. Signed-in Users may rate and review Products. Reviews must be honest, about the Product, and based on your own experience.

11.2. Reviews may not contain unlawful, offensive or discriminatory content, personal data of others, advertising, links, or content written for payment or by the Seller. Aldoo may remove reviews that break these rules.

11.3. Aldoo does not edit the content of reviews and does not rank them by whether they are positive or negative.

11.4. How reviews are checked. Reviews and ratings can be left by any signed-in User, whether or not they bought the Product on the Platform. Aldoo does not check whether the author bought or used the Product, and reviews are not marked as coming from a "verified buyer". A Product's average rating is calculated from all published ratings.

12. How products are ranked and recommended

12.1. Search results and lists on the Platform are ordered automatically, mainly by how well a Product matches your search or the category, its popularity on the Platform (views and sales), its availability, its release date and its ratings.

12.2. Some places (for example "Recently viewed", "More by this author", "More from this series", "See also") are personalised on the basis of what you looked at on the Platform. Where a position is paid for or promoted, it is marked as such.

13. Acceptable use

You agree not to:

use the Platform in breach of the law or of the rights of others;
give false information, use someone else's payment instrument without permission, or make fraudulent orders or chargebacks;
buy Products in quantities or ways that are clearly intended for resale, where the Seller limits this;
copy, scrape, or collect content or data from the Platform by automated means, or use bots;
try to access parts of the Platform, accounts or systems without authorisation, or interfere with their security or operation;
upload or send malicious code, spam or unlawful content;
copy, share or distribute digital content or licence keys bought on the Platform.

Aldoo may, proportionately to the seriousness and repetition of the breach, warn you, remove content, refuse or cancel orders, restrict or suspend functions, or close the account. Unless it is urgent or prohibited by law, we will tell you the reason and you may contest the decision by writing to support@aldoo.com within 6 months; a person, not an automated system, will review it. You may also turn to a certified out-of-court dispute settlement body under Article 21 of the Digital Services Act, without prejudice to your right to go to court.

14. Reporting illegal content and products

If you believe a Product, a listing or a review on the Platform is illegal, unsafe or infringes your rights, report it to support@aldoo.com with the link, the reason and your contact details. Aldoo will review the report promptly and act on it, and will tell you its decision. Information about recalls of unsafe Products is published on the Platform and sent to the Buyers concerned.

15. Intellectual property

15.1. The Platform, its design, software, texts, graphics, logos and the Aldoo name and trademarks belong to Aldoo or its licensors. Product content (covers, descriptions, samples, the content itself) belongs to the respective Sellers, authors or publishers.

15.2. Nothing in these Terms gives you any rights to them other than the right to use the Platform and the Products you bought as these Terms allow.

16. Liability

16.1. Aldoo makes every reasonable effort to keep the Platform available and secure, but does not guarantee uninterrupted access. Planned maintenance may make it temporarily unavailable.

16.2. As operator of the marketplace, Aldoo is not liable for the conformity, quality or safety of Products sold by Merchants, which is the Merchant's responsibility. This does not limit Aldoo's own obligations under these Terms (payment collection, support, handling of returns, complaints and refunds) or its liability where it knew of illegal content or products and failed to act promptly.

16.3. Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including for death or personal injury caused by negligence, for fraud, or for gross negligence or intent, and nothing limits the statutory rights of Consumers.

16.4. Neither party is liable for failure to perform caused by events beyond its reasonable control (force majeure), for as long as they last.

17. Personal data and communications

17.1. Personal data is processed according to the Privacy Policy. To fulfil your order, Aldoo shares with the Seller and the courier the data needed for delivery, invoicing, returns and complaints.

17.2. Service e-mails (order confirmation, shipping, refunds, receipts) are sent to you as part of the contract. Marketing messages are sent only with your consent, which you can withdraw at any time through the link in each message or in your account.

18. Changes to these Terms

Aldoo may change these Terms, for example because of new functions or changes in the law. The new version is published on the Platform with its effective date; registered Users are informed by e-mail at least 15 days before material changes take effect. Each order is governed by the version of the Terms in force when it was placed.

19. Disputes and applicable law

19.1. Please contact us first at support@aldoo.com; most problems can be solved quickly. We reply to every complaint within 30 days at most.

19.2. Consumers may also refer a dispute to an alternative dispute resolution body. In Bulgaria, these are the General and sector conciliation commissions at the Commission for Consumer Protection (kzp.bg, 1000 Sofia, 4A Slaveykov Sq.). You may also contact the European Consumer Centre in Bulgaria (ecc.bg) for cross-border disputes.

19.3. These Terms are governed by Bulgarian law. If you are a Consumer, you also keep the protection of the mandatory rules of the law of the country where you live. Disputes are heard by the competent Bulgarian courts; a Consumer may also bring proceedings in the courts of the place where they live.

19.4. If any provision of these Terms is found invalid, the others remain in force.

19.5. Aldoo has not undertaken to comply with any codes of conduct within the meaning of the Bulgarian Electronic Commerce Act.

Appendix: Contact details at a glance


Operator	Aldoo Ltd, Company No. 12755836
E-mail	support@aldoo.com
Contact form	aldoo.com/contact
Office in Bulgaria	2 Srebarna Str., Promishlena zona "Hladilnika", Sofia 1407
Supervisory authority for consumer protection	Commission for Consumer Protection, kzp.bg
Data protection	Commission for Personal Data Protection, cpdp.bg